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ITIL defines a configuration item (CI) as any component that must be managed in order to deliver an IT service.Ī cursory look might indicate these are the same, but they are not.įirst, the similarities.This value is generally determined financially: how much an asset costs versus how much it saves. According to VeriSM (TM), an asset is defined as anything that is useful or valuable within a product or service.
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In this article, we’ll define assets and configuration items (CIs), compare asset management and configuration management, and provide additional resources for you to explore.īefore we jump into asset management configuration management, let’s talk about the differences between assets and configuration items-the pieces you’ll be managing. These practices may overlap, but they aren’t the same: a CMDB contains some assets, but asset management goes beyond the configuration items that comprise configuration management. Two ITSM practices, asset management and configuration management, guide you towards successful component management.
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This is a challenge for most organizations. To successfully manage these components, you must know what you have. This management encompasses all of your company’s resources, from people, information, and technology to value streams, processes, and partners and suppliers. Managing these underlying components is a vital, value-driven activity in IT service management-but it isn’t easy.
Server asset management software#
Software and hardware components underpin every single product or service you offer.